Frequently Asked Questions
We’re Happy to Help
How-to Videos
Thule Urban Glide Stroller
Quick guide on setup, folding, and key features to help you get rolling fast and easy.
BOB Stroller Tutorial
Quick guide on setup, folding, and top features to get you rolling with ease.
City Mini GT Stroller Tutorial
Quick guide on setup, folding, and key features to get you strolling in no time.
Nuna RAVA Car Seat Tutorial
Quick guide on installation, adjustment, and key features to keep your child safe and comfy.
1.Does Polar Strollers deliver to the Theme Parks/Airport?
Polar Strollers delivers to most Orlando hotels, resorts, vacation homes, and MCO airport. While we primarily deliver to these locations, we can occasionally arrange delivery to the parks based on our schedule. Please contact us in advance to check availability.
2.Will my rental have a name tag?
Yes, each stroller rental comes with two forms of identification:
Logo Tag:
Includes the QR code to the website, the logo, and the phone number.
Name Tag:
Displays the last name of the guest to help identify the stroller during your stay.
3.Do we have to meet in-person for drop-off or pick up?
We usually meet our customers in person for stroller drop-off so we can walk you through everything and make sure you're all set. But if you're staying at a non-Disney (off-property) hotel or resort, we can often leave the stroller at the front desk for your convenience. In some cases, especially at Disney resorts, we may be able to leave the stroller at the front desk for you. Either way, we make it super easy and flexible for your convenience!Just let us know what works best for you! And if you're running late or plans change, feel free to text us anytime at 407-900-6788—we’re always happy to help.
4.What accessories are included with the rental?
We include free cup holders, rain covers with every rental. You can also find more add-ons for a small fee.
5. Can I rent a stroller for just one day?
Yes! We offer limited one-day stroller rentals for guests who need a quick rental.If you don’t see the one-day rental option when booking, contact us—we may still be able to help.
6. Do you work with travel agents or group planners?
Yes! We love partnering with travel agents, group planners, and vacation coordinators to provide seamless stroller rentals for their clients. We offer special travel agent programs to help you deliver the best experience to families visiting Orlando. If you’re a travel professional interested in collaborating, please contact us at info@polarstroller.com or send a message—we’d be happy to discuss how we can support your clients’ needs.
7. How do I schedule stroller delivery and return times?
When reserving your stroller online, you’ll choose from our convenient delivery and return time slots. We offer flexible options throughout the day to fit your vacation schedule. If anything changes, just text us—we’re here to make it easy.
8. Can I add special requests to my stroller rental?
Yes! We have a notes section during checkout where you can add any special requests—whether it’s for an early delivery, a birthday sticker, or a specific stroller model. We love making your trip extra magical.
9. What if I need to change the return location or time?
Vacation plans can change—and that’s totally fine! If your return location or time needs to change, just send us a quick message. We will try out best to work with you.
10. Do you offer any discounts on stroller rentals?
Yes! We proudly offer a 10% military discount and occasionally run special promotions. Follow us on social media or check our website for the latest offers.
11. What payment options are available?
We accept credit cards/debit card, PayPal, and even Venmo or Zelle at drop-off if needed. Just let us know your preferred payment method during booking or message us before delivery.
12. What happens after I reserve my stroller?
Once you book, you’ll receive a confirmation email from info@polarstroller.com with all your rental details. We’ll also follow up with text messages before your delivery with reminders and helpful tips for your trip.
13. Do you deliver strollers to Disney theme parks?
Yes, we do offer stroller delivery to Disney theme parks, based on availability. Most families choose to have their stroller delivered to their resort or hotel, but if you’re heading straight to the park, just let us know during checkout or send us a message—we’ll do our best to accommodate your request depending on the day’s schedule.
14. How clean are the strollers?
Very! Every stroller is thoroughly cleaned, sanitized, and inspected after each use. We use kid-safe, hospital-grade cleaning products and check each stroller to make sure it’s spotless, safe, and ready for your little ones.
15. What happens if the stroller gets damaged or stolen?
We offer an optional Damage & Theft Insurance for just $25 during checkout. It covers accidental damage or theft during your trip. Without insurance, any significant damage or loss may result in a replacement fee. We highly recommend adding the coverage for peace of mind!
16. How early should I reserve my stroller rental?
We recommend booking as early as possible, especially during busy seasons like summer and holidays. Our strollers (especially Thule and BOB models) tend to get reserved quickly. However, we also accept last-minute bookings based on availability, so don’t hesitate to reach out!
17. Can I make changes to my order after booking?
Yes! We understand plans can change. If you need to adjust your delivery time, return location, accessories, or rental duration, just text/email us directly. We’re happy to update your order as long as the changes are made before delivery.
18. Should I choose a BOB stroller or a Thule stroller? What’s the difference?
Both BOB and Thule jogging strollers are premium choices for families visiting Orlando, but here’s a simple way to decide:
For kids 6 years old and under, we recommend the Thule Urban Glide. It’s lightweight, easy to maneuver, and perfect for busy theme parks and city strolls. The Thule offers great comfort, smooth rides, and easy folding — ideal for younger kids who need frequent naps or breaks.
The BOB Revolution is built for rugged durability and excellent suspension, making it perfect if you plan to explore rougher terrain or want a stroller with a sportier feel.
So, if your kids are 6 or younger and mostly using the stroller in the parks or resorts, Thule is usually the best fit. For more rugged outdoor use or jogging beyond paved paths, BOB is a strong option.