Terms & Conditions

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Rental Agreement

Welcome to Polar Strollers! Thank you for choosing us for your stroller rental needs. Please review the following terms and conditions carefully before completing your reservation.

Definitions

In this agreement, "Customer", "Client", or "You" refers to the person or entity renting equipment from Polar Strollers. "Polar Strollers", "We", or "Us" refers to Polar Strollers LLC, including its agents and representatives. "Products", "Items", or "Equipment" refers to any rental strollers, accessories, or related goods provided by Polar Strollers.

Agreement to Terms

By placing an order or renting from Polar Strollers, you agree to abide by these terms and conditions. If you do not agree to these terms, please do not proceed with your reservation or rental.

Reservation and Payment of Rental Fees

When you make a reservation, payment for your rental is due at the time of booking. You can pay using a credit card, debit card, or cash when we meet if you prefer. Polar Strollers will confirm your reservation by email within 24 hours. If you do not receive a confirmation email, please contact us immediately at 407-900-6788.

Accuracy of Reservation: Polar Strollers will send a confirmation email with all details of your reservation. It is your responsibility to review the email carefully. If you notice any errors, please notify us immediately to avoid delivery or pick-up delays and possible additional fees.

Prices: All prices are accurate at the time they are published on our website but may change without notice. Once you complete payment, your reservation price is guaranteed for that rental period. Additional products or services requested after booking will be charged at current rates.

Payment: By reserving, you authorize Polar Strollers to adjust charges as necessary for fees, refunds, or credits related to your reservation.

Product Variation: Product colors and styles may vary from what is displayed on our website.

Delivery, Possession, and Usage

At the time of your reservation, you will select a delivery and pick-up location in the Orlando area (including Kissimmee, Clermont, Davenport, and Winter Garden). Polar Strollers will deliver and retrieve your rental items at the specified location.

Weather Related Issues:

If weather conditions temporarily prevent us from delivering or picking up your rental, we will attempt a new delivery or pick-up as soon as conditions improve or government authorities allow.
In such cases, customers are responsible for keeping the rental items safe until a new pick-up can be arranged. You may keep the stroller without additional rental charges during weather-related delays.
If advance notice is given that delivery or pick-up may be affected by weather, we may need to adjust scheduled times accordingly. Refunds for unused rental time due to weather disruptions will not be provided.

Mid-Rental Transfers:

Mid-rental transfers between hotels or resorts are available upon request and subject to availability. A one-way mid-rental transfer fee of $40 applies. If additional trips are required during the rental period such as drop-off for a day visit and later pickup and return to the original location an additional $15 fee may apply. Equipment cannot be delivered to or retrieved directly from theme parks and must be transferred only between approved hotels or resorts. All transfer fees must be approved in advance.

Additional delivery, transfer, or mid-rental service fees requested after booking will be charged at current rates upon customer approval.

After-Hours Delivery or Return Fee:

Deliveries or returns requested outside of Polar Strollers’ normal operating or office hours are subject to availability and may incur an additional service fee. A fee of $35 per after-hours trip for strollers and $45 per after-hours trip for scooters/ECVs may apply. This fee applies to early-morning, late-evening, or otherwise off-hours deliveries, pickups, or return meetups requested by the customer or made necessary by missed scheduled return times.

Inspection and Acceptance:

Customer must inspect the stroller or ECV upon delivery or receipt and notify Polar Strollers immediately of any damage, missing parts, or concerns. If no issue is reported right away, the item will be presumed to have been received in good working condition.

Venue Rules:

Customer is responsible for following all resort, hotel, park, transportation, and property rules related to the use, storage, and movement of the rental equipment, including stroller and ECV restrictions.

No Transfer / Loan:

The renter may not loan, transfer, assign, or allow unauthorized use of the rental equipment without prior approval from Polar Strollers.

Client Responsibilities: The client must ensure that the rented items are secured when not in use (e.g., in hotel rooms or vehicles).

Late/Missed Delivery: If you miss the scheduled delivery/pick-up or if the location is unclear, please contact us immediately at 407-900-6788.

Redelivery Fee: If the customer does not show up at the scheduled delivery time and location, and there is no communication by text, email, or phone call, a $35 redelivery fee may apply.

Returns & Extended Rentals:

Need More Time? If you’d like to extend your rental period on the return day, please reach out to us before your scheduled return time. We’ll do our best to accommodate your plans. An additional fee of $20 per day for double strollers and $15 per day for single strollers, and $25 per day for scooters (or part of a day) will apply.
Returning from Non-Disney Resorts & Vacation Homes: Please make sure the stroller is available and accessible for pickup at the agreed-upon time and location.
Returning at Disney Resorts: You’ll meet a Polar Strollers team member at your scheduled return time and location. If you’re running late or unable to meet, rescheduling may be available at our discretion and based on availability.
Scooter Returns: Scooters must be returned fully charged. A $10 fee may apply if returned with less than 50% battery.
Note: Some Disney Resorts do allow for contactless returns. We’ll let you know if your resort qualifies for this option after booking.

Before You Say Goodbye:

We kindly ask you to take a moment to check all compartments and pockets for personal belongings before returning the stroller—snacks, water bottles, toys, and tiny treasures love to hide!
While we always inspect strollers after return, Polar Strollers cannot be responsible for items left behind.
Thank you for helping us keep our strollers clean and ready for the next family’s adventure. We truly appreciate your care and thoughtfulness!

Replacement Requests During Rental

We understand that sometimes a different stroller model may better suit your needs after delivery. If you would like to request a replacement stroller during your rental period, please note the following:

Replacement Fee: A standard $15 fee applies to cover the cleaning, transportation, and logistics of swapping strollers.

Fee Waiver: We may waive this fee as a courtesy depending on the situation, such as sizing issues for taller children.

Availability: Replacement requests are subject to stroller availability and must be coordinated in advance.

Swap Coordination: We will work with you to arrange a convenient time and location for the stroller exchange, such as your resort or a park entrance.

Damages, Loss, or Theft of Equipment

You are responsible for the rental equipment from the moment it is delivered until it is returned. If equipment is lost, damaged, or not returned within 48 hours after your rental period ends, you will be charged the full replacement value.

Lost or Damaged Parts: Missing parts or accessories (e.g. stroller straps, rain covers, car seat adapters, scooter chargers, baskets, or keys and add-on accessories) will incur additional charges. Strollers returned with deep scratches, dents, or visible damage due to careless use may also be subject to repair or replacement fees.

Cleaning Fee for Excessive Dirt: If equipment is returned with excessive dirt, food, gum, crayon/marker stains, or other substances beyond normal use, a cleaning fee of up to $50 may apply.

Replacement Values: Strollers up to $1600 depending on model. Scooters up to $2,500 depending on model.

Report Damages: Please report any damage, malfunction, or theft to Polar Strollers immediately at 407-900-6788.

Scooter-Specific Rules: Mobility scooters (ECVs) are heavy-duty equipment designed for one adult rider only. Do not allow children or additional passengers. Exceeding weight limits, improper use (e.g., on beaches, in heavy rain, or towing items), or modifications may void insurance coverage and result in full liability for damage or replacement.

Saved Payment Authorization

By completing your reservation, you authorize Polar Strollers to securely save your payment method through our payment processor, Stripe. A customer profile will be created, and your card may be used for any future authorized charges related to your rental.

Additional rental items requested after your initial order
Extended rental periods
Replacement costs for lost or damaged rental items or accessories
Late return or excessive cleaning fees

You will be notified at checkout that your card will be saved for future charges, and we will always communicate with you before applying any additional charges beyond your original reservation.

Optional Damage & Theft Insurance — Your Peace of Mind

At Polar Strollers, we want your family’s vacation to be as smooth and worry-free as possible. That’s why we offer optional insurance coverage for just $15 on Single Stroller Rentals and $25 on Double Stroller and scooters Rentals. This small investment helps protect you against unexpected theft, loss, or accidental damage during your rental period. Please note that insurance must be purchased before delivery to ensure you’re fully covered.

Please take a moment to review the details below so you know exactly what’s covered under our Polar Strollers Rental Insurance:

What’s Covered:

Theft or Loss: If your rental item goes missing while you’re enjoying the parks or resorts and can’t be found after a reasonable search, we’ll do our best to replace it with the same or a similar model, subject to availability.
Accidental Damage: We understand accidents happen, we cover normal wear and tear or damage that occurs while using the stroller properly according to the manufacturer’s guidelines.
Accessory Damage: Included accessories like rain covers and cup holders are covered if damaged during normal, intended use.

What’s NOT Covered:

Intentional Loss or Negligence: Leaving your rental item unattended in unsecured places such as outside hotel rooms, parking lots, or vacation home driveways is not covered.
Improper Use: Damage caused by misuse, like taking rental items on sand or beaches, exceeding weight limits, removing parts, or rough handling is excluded. Water damage (including heavy rain exposure, flooding, or water entering the ECV battery compartment) is not covered under this insurance.
Modifications: Any alterations — like taping, pinning, or adding stickers — may result in cleaning or replacement fees and are not covered.
Failure to Pick Up or Early Drop-Off: If your rental is delivered to bell services at a resort and you don’t pick it up on time or return it early without letting us know, it may be treated as abandonment. If the stroller is lost or disposed of by the resort, the full replacement cost will be your responsibility.

If Your Stroller Is Lost or Stolen:

First, take a deep breath and check the area where you last left the stroller — sometimes park staff or fellow guests move strollers to a safer spot.
Reach out to nearby park or hotel staff for assistance.
Contact us immediately at 407-900-6788. We’re here to help and will work quickly to replace your stroller whenever possible.

Complimentary Tracking Device with Insurance (When Available)
For added peace of mind, customers who purchase rental insurance may receive a complimentary tracking device (such as an AirTag), when available, to help locate the stroller if misplaced during the rental. Device availability is not guaranteed and is offered as a courtesy only. If a tracking device is provided, it must be returned with the stroller at the end of the rental period. Lost or unreturned tracking devices may incur a replacement fee.

Mobility Scooter (ECV) Rental – Additional Terms & Safe Operation Instructions

By renting and operating a mobility scooter (ECV) from Polar Strollers, you agree to the following additional terms. You certify that you are capable of safely operating the equipment and voluntarily assume all risks associated with its use.

Key Responsibilities:

Immediately report any accident, damage, loss, theft, or malfunction to Polar Strollers at 407-900-6788.
Operate only with ONE person (no additional riders, including children on laps).
Always operate at a safe walking speed, especially indoors, in crowds, on ramps, or uneven surfaces. Reduce speed when turning.
Keep arms, legs, and feet inside the scooter at all times. Remain seated with the seat locked forward.
Turn power OFF and remove key when unattended.
Lean forward when going up inclines; drive straight up/down (never sideways).

Prohibited Actions (Never Do These):

Allow more than one rider or tow anything (e.g., strollers, wagons).
Operate under the influence of alcohol or drugs.
Ride over curbs higher than 3 inches, climb stairs/escalators, or turn power off while moving (engages abrupt brake).
Get on/off while in motion.
Operate in heavy rain, through deep water, or submerge any part (water damage is not covered).
Exceed manufacturer weight limit (typically 300–400 lbs; confirmed at delivery).

Battery & Charging:

Scooters include charger (life: ~9–19 miles or 2–4 hours continuous use, Actual range varies by rider weight, terrain, speed, and temperature.).
Return scooter with at least 50% battery to avoid the $10 fee.
When the battery indicator reaches yellow/low after sustained driving, recharge soon to avoid interruptions.
Charge overnight or during breaks (full charge typically 6–8 hours). Charger plugs into the scooter's charging port (often on the tiller for easy access). You can also remove the battery pack on some models for off-scooter charging.
Take your charger with you for daytime top-ups at your hotel/resort.

Assumption of Risk: Renter assumes full risk and liability for any injury, damage, or loss to themselves, the equipment, or others arising from scooter use. Polar Strollers is not liable for injuries or incidents caused by operation.

Optional Add-Ons

Polar Strollers offers additional items to make your vacation more convenient. These items are optional and available at the time of booking for an extra fee.

Portable Power Pack (FuelRod) – Unlimited In-Park Swaps:

Stay powered throughout the parks! Each FuelRod allows unlimited in-park swaps at Disney kiosks.
Pricing Options:
- Single FuelRod: $20 each
- Family Bundle: 2 FuelRods for $35
Must be returned at the end of your rental. Lost or unreturned FuelRods will incur a $38 replacement fee each.

Try & Buy Program

Eligible Thule products are identified by the “Try & Buy” badge. After completing a qualifying rental, the customer may receive 10% off the purchase price of an eligible Thule product or accessory.

Standard Try & Buy Benefit: Customers do not need to select the Rent Brand New add-on to qualify for the standard 10% purchase discount.

Rental Fees: Rental fees are normally separate and are not credited toward a purchase, except when Polar Strollers approves the purchase of an item rented through the Rent Brand New add-on.

Rent Brand New Add-On: Customers who select and pay for this optional add-on will be the first rental customer to use that item.

Keeping the Brand-New Rental Item: If the customer would like to purchase and keep the exact brand-new item rented, the customer must contact Polar Strollers before the scheduled return. Subject to our approval, product availability, condition, and applicable manufacturer or supplier requirements, Polar Strollers may apply some or all of the rental cost toward the purchase price.

Approval and Ownership: Approval is not automatic. The amount of any rental credit, and whether it may be combined with the standard 10% discount, will be confirmed before the purchase is completed. The rental item remains the property of Polar Strollers until the purchase is approved in writing and the remaining balance, taxes, shipping, and other confirmed charges are paid.

Scheduled Return: Unless written purchase approval is provided, the rental item must be returned at the originally scheduled time. Try & Buy is not a rent-to-own program and does not automatically give the customer ownership of any rental item.

Additional Terms: The 10% discount applies to the eligible product price and does not apply to rental charges, taxes, shipping, delivery fees, or optional add-ons. Product availability and purchase eligibility are not guaranteed.

Cancellation Policy

Full Refund: Cancellations made 24 hours or more before your rental date will receive a full refund, minus any small transaction fees charged by payment processors.

Limitation of Liability & Risk Agreement

At Polar Strollers, we strive to provide safe and reliable rental equipment, but we cannot be held responsible for any injuries or damages that may occur while using our products. By proceeding with your rental, you acknowledge and accept full responsibility for the proper use of the equipment and release Polar Strollers from any liability.

Assumption of Risk: You accept all risks and potential damages that might arise from using the rented items. You agree to protect, defend, and hold Polar Strollers and its team harmless from any claims, losses, or expenses—including legal costs—that result from your use or misuse of the rental equipment.

Compliance with Laws and Rules: It is your responsibility to follow all relevant local, state, and venue-specific regulations when using our equipment. This includes obeying traffic laws, parking rules, and any safety guidelines set by theme parks, resorts, or other locations. Polar Strollers is not liable for any issues resulting from your failure to follow these regulations, and you agree to cover any claims made against us due to such non-compliance.

Reservation Rights: We reserve the right to cancel or refuse any reservation at our discretion before delivery and will provide a refund if applicable.

Governing Law and Venue: This agreement is governed by Florida state law. Any legal actions related to this agreement must be brought in Orange County, Florida. You agree that you are responsible for all costs related to any such legal proceedings.

Privacy Policy

At Polar Strollers, we value and respect your privacy. Any personal information we collect, such as your name, contact details, and payment information, is used solely for processing your rental reservation and enhancing your experience with us. We will never share, sell, or misuse your information in any way.

Data Protection: All personal information is encrypted and stored securely. We comply with all applicable privacy laws, including GDPR for customers in the EU and CCPA for residents of California.

Cookies: Our website uses cookies to improve user experience. By continuing to use our site, you consent to our cookie policy.

Modification of Terms

Polar Strollers reserves the right to update these terms at any time. Changes will be posted on our website.

Contact Us

If you have any questions or concerns about this agreement or our privacy practices, please reach out to us at 407-900-6788 or email info@polarstrollers.com.

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